Is your iMac not recognizing your Virtual Keyboard, Mouse or Trackpad? Or are you having trouble maintaining a stable connection to your input devices? Usually, the problem is keyboard or mouse related and relatively easy to solve. But in some cases, you may have to resort to troubleshooting different aspects of your iMac to fix it.
The instructions below will guide you through various suggestions and solutions to help your iMac recognize your Magic Keyboard or Mouse. Some fixes also apply to third-party wireless keyboards and mice.
Navigate your iMac
Some fixes require a well-functioning keyboard or mouse to navigate and interact with your iMac. Here’s what you can do:
- Use a third-party wired USB keyboard or mouse.
- Use your Virtual Keyboard or Trackpad in wired mode (more on that below). Unfortunately, you cannot use the Magic Mouse due to its charging port location.
- If the problem is limited to your mouse or trackpad, use the keyboard to navigate elements on the screen or activate Mouse Keys.
1. Enable/Disable Keyboard or Mouse
Magic Keyboard, Mouse, or Trackpad can sometimes have glitches in the firmware that prevent it from working correctly with your iMac. Thankfully, you can deal with them quickly by restarting the problematic input device. Just find Power switch, swipe it Turn off (white), and then Above (green). The same applies to third-party wireless keyboards and mice.
Note: If you’re setting up a new iMac, your Virtual Keyboard, Mouse, or Trackpad won’t show up unless you turn it on.
2. Restart your iMac
Another quick fix involves restarting your iMac. Hopefully that will solve the minor system related issues that keep it from recognizing or connecting to your keyboard or mouse.
1. Open Apple menu and choose Restart.
3. Select Restart again to restart your iMac.
3. Connect a Keyboard or Mouse via USB
If your iMac doesn’t recognize your Virtual Keyboard, Trackpad, or Mouse, quickly establish a wired connection via USB. If that helps restore the connection, disconnect the cable and use the wireless device.
Note: If you purchase a Magic Keyboard, Trackpad, or Mouse separately from your iMac, it will pair via USB only.
4. Charge the keyboard or mouse
Low power Bluetooth keyboards or mice can cause connectivity issues on your iMac. So try charging it and see if that makes a difference.
Again, plug your keyboard, mouse, or trackpad into the USB port on your iMac and wait at least 15 minutes before using it again. If you use an input device with a replaceable battery (for example, the first-generation Magic Keyboard and Mouse), swap them out with a new pair.
5. Disconnect and reconnect to Bluetooth
A corrupted Bluetooth device cache can also be a factor, so the following fix includes reconnecting an Apple wireless keyboard, mouse, or trackpad to your iMac.
1. Open System Preferences.
2. Select Bluetooth.
2. Select X-icon next to the input device.
4. Select Eliminate.
5. Restart the input device and select Link to re-pair the keyboard or mouse with your iMac.
6. Remove and reconnect the USB receiver
If you use a third-party non-Bluetooth keyboard or mouse, remove the USB receiver and plug it back in, preferably with a different port on your iMac. Also avoid connecting the receiving device to an external USB adapter or adapter.
7. Reset the Bluetooth Module
Next, try resetting the iMac’s Bluetooth module via Terminal:
1. Open Launchers on your Mac and select Other > End.
2. Enter the following command and press enter:
sudo pkill bluetoothd
3. Enter your Mac’s administrator password and press enter again.
8. Factory Reset Apple Devices
If you use macOS Big Sur or earlier, you can factory reset your Magic Keyboard, Mouse, and Trackpad. That can resolve additional firmware-related issues that you can’t resolve by simply restarting the device.
1. Connect your Mac keyboard, mouse, or trackpad via USB.
2. Right to buy-click Bluetooth on the Control Center or the menu bar.
3. Select Factory Reset All Connected Apple Devices.
4. Select ALRIGHT.
9. Reset Bluetooth Options
Corrupt Bluetooth preferences file can be another reason for any wireless keyboard or mouse problems on your iMac. Remove it and check if that makes a difference.
first. Control-click the Finder icon in the Dock and select Go to Folder.
2. Enter the following path Go to Folder box and press enter:
3. Locate and drag the following file to the Trash: