How to fix “iTunes cannot connect to this iPhone. Value is missing”

“Itunes cannot connect to this iPhone. “Missing Value” error mainly appears when trying to connect an iPhone with Lock screen disabled to a PC or Mac. But many other reasons – such as faulty hardware drivers and corrupted privacy settings – can also cause it to surface.

Despite the confusing nature of the error message, working your way through the list of troubleshooting tips below should help you sort things out. The first few sections will focus on dealing with a passcode-freeze iPhone. The following fixes apply to all iPhones in general.

Unlock the device with the correct passcode

Did you enter the wrong lock screen passcode multiple times on your iPhone? If so, the device may hang and display the message “iPhone is disabled” as a security measure. That can also lead to a “Missing Value” error in iTunes on a PC or Mac, especially if it’s a computer where you’ve never synced your iPhone before.

iPhone screen disabled

Wait until the countdown is over and enter the correct passcode again. If you manage to unlock your iPhone, you may not get the error in iTunes anymore.

Restore iPhone in Recovery Mode

If you can’t remember the passcode (or if you just see a ‘iPhone is disabled’ message with no countdown timer), restoring it to factory settings is the only way to regain access to your device. your iPhone.

Since you cannot access iOS or connect your iPhone to iTunes due to the “Missing Value” error, the only way to do the reset is to use Recovery Mode.

You need iTunes to enter Recovery Mode, but it forces the program to connect to your iPhone regardless of its condition. Here’s how to force restart your iPhone and enter Recovery Mode.

In Recovery Mode, select Restore iphone right to buy. iTunes will download the latest version of iOS from Apple and use it to restore your iPhone to defaults.

Restore iPhone Button

If you have an iCloud or Finder/iTunes backup of your iPhone, you can restore your data after the reset procedure. Otherwise, you will lose everything except any data that syncs with iCloud (such as photos, notes, voice memos, etc.).

Change ports and cables

Connecting your iPhone to another USB port on your PC or Mac can help resolve any random instances of “iTunes can’t connect to this iPhone. Missing value error “. Try doing that now.

External USB hubs also cause connection problems, so you should plug the cable directly into your PC or Mac. Alternatively, you can eliminate interference from other USB devices by simply connecting your iPhone.

Faulty cable is another possible reason for iTunes error. Switch to a different Lightning power cord or an MFi-certified third-party cable, if possible.

Restart iPhone and PC/Mac

If the problem persists, restart your iPhone and PC/Mac and try again. That will help resolve common errors and other anomalies that prevent devices from communicating with each other.

To restart iPhone, go to Setting > Shared and choose Turn off. Claw Power on the right, wait for 30 seconds and press and hold Edge until you see the Apple logo.

Slide to the power off switch

Run iTunes as Administrator in Windows

If you use iTunes on your PC, running the program as administrator can allow it to overwrite any permission-related issues in Windows resulting in a “Missing value” error. To do that, enter iTunes enter Begin menu and select Run as administrator.

Button run as administrator

If you see the iTunes icon on the desktop, you can also use the right-click context menu to launch the app with elevated privileges.

Update iTunes

Outdated iTunes versions can have bugs and issues that lead to a “Missing value” error. Updating it on your PC or Mac can make a difference.

Update iTunes on PC

Open iTunes. Then open Help menu, select Check for updatesand install any pending updates. If you use the Microsoft Store version of iTunes, you can update the program by going to Download and update by Microsoft Store.

Check for updates in the Help menu

Update iTunes on Mac

Open the Mac App Store, switch to Update and apply any iTunes updates in Software updates.

Turn off anti-virus software

Third-party antivirus utilities are another potential cause of the “Missing Value” error on iPhone. If you have an app running on your PC or Mac, temporarily disable it and check if that helps.

iOS Update

Have you updated iOS recently? Running an old version of your iPhone’s system software can cause all kinds of problems on your iPhone. It’s best to update it to the latest version. To do that, visit Setting > Shared > Software updates and choose Download and install.

Software update option

Reinstall Apple Portable USB Driver in Windows

If you use iTunes on your PC, you should reinstall the Apple Portable USB Driver. That should help rule out any driver corruption issues.

The procedure varies depending on whether you use the standard version of iTunes or the Microsoft Store.

iTunes – Standard Computer Version

1. Connect iPhone to your PC via USB. Then, unlock your iPhone.

2. Press Windows+CHEAP to open Run box.

3. Enter the following file path and select ALRIGHT:

%ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers

4. Right click on usbaapl64.inf or usbaapl.inf and choose Setting.

Settings in the right-click menu

5. Disconnect iPhone and restart your computer.

iTunes – Microsoft Store Version

1. Connect iPhone to your PC via USB. Then, unlock your iPhone.

2. Press Windows+X and choose Equipment management.

3. Expansion Handset.

4. Right click Apple iPhone and choose Device Uninstall.

Uninstall the device in the right-click menu

5. Exit Device Manager and restart your computer.

Installing Hardware Drivers in Windows

Applying the latest hardware updates in Windows will also help resolve iTunes-related driver issues.

1. Open Begin menu and select Setting.

2. Select Update & Security.

3. Select Check for updates to scan for new Windows updates.

4. Select See all optional updates.

View all optional update screens

5. Select and install pending hardware driver updates.

While you’re at it, you should also consider applying any operating system updates.

Upgrade to macOS Catalina or later

On a Mac, upgrading to macOS 10.15 Catalina or later means you’ll use the Finder to interact with your iPhone. Visit Update on the Mac App Store to perform the upgrade. If you use macOS 10.14 Mojave, go to System Preferences > Software updates instead of.

Reset privacy settings

Broken privacy settings on an iPhone can get in the way and prevent it from communicating with iTunes. Go Setting > Shared > Reset and choose Reset location and privacy to reset iPhone privacy settings.

Reset Location & Privacy Button

If you have previously “trusted” your PC or Mac, you must press Trust again while reconnecting your iPhone to your PC or Mac after the reset procedure.

Reset all settings

If you are still facing the same error message in iTunes, you should reset all settings on your iPhone. Go Setting > Shared > Reset and choose Reset all settings.

That should resolve any incorrect configurations that prevent the iPhone and PC/Mac from communicating with each other.

iTunes: Value Found

The fixes above can most likely help you fix “iTunes cannot connect to this iPhone. “Missing Value” error on iPhone. If the Lock screen freezing is the reason behind the problem, try to set up a passcode that you can remember to avoid having this problem again. Otherwise, updating iPhone and iTunes will help prevent similar errors from recurring in the future.

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