Apple TV won’t turn on?Try these four fixes

Apple TV turns on automatically when you plug it into a power outlet. The status light flashes slowly and stays on when you turn on your streaming device. If your Apple TV doesn’t turn on when you plug it in, follow the four recommendations in this article.

If you’re using a damaged or forged power cable, or if you have a problem with your power outlet, your streaming device won’t turn on. Apple TV may not turn on due to firmware corruption or manufacturing defects.

Note: The troubleshooting steps in this guide apply to all Apple TV models and generations.

1. Force restart Apple TV

Apple TV goes to sleep after a few minutes of inactivity. Normally, pressing the power, menu, or TV button on the remote control will wake the device. If your Apple TV doesn’t wake up, you may be stuck in sleep mode.

In that case, try using Apple TV Remote to force a reboot of your device. Then leave your Apple TV connected to a power outlet and follow these steps:

If you have a Siri Remote (2nd generation) return When TV / Control Center Press the buttons at the same time until the Apple TV status light flashes.

With the 1st generation Siri Remote, menu When TV / control Press the button until the status light flashes to restart Apple TV.

To force a restart of your Apple TV with an aluminum or white Apple Remote menu When under Press the button and release it when the status light flashes.

If your Apple TV still doesn’t turn on or responds to these commands, it may not be properly connected to power.

2. Check the power outlet

Make sure the power outlet is functioning properly. Unplug the Apple TV power cable from the wall socket, wait a minute, and then reconnect it. If the power cable is loose, the set-top box will not turn on. Therefore, make sure that both ends of the power cable are securely connected to your Apple TV and power outlet.

If your Apple TV still doesn’t turn on, unplug the power cable and plug another device into the same outlet.

If the outlet is powering other devices, your Apple TV’s power cable or power port may be broken. Contact Apple TV Support or visit the Genius Bar for expert support.

3. Use original or genuine accessories

Make sure you’re using the dedicated power cable that came with your Apple TV. Every Apple TV model comes with one out-of-the-box. However, we recommend that you use cables specifically designed by Apple for set-top boxes, as counterfeit cables and cables tuned for other appliances may not power your Apple TV.

If you misplace the original power cable, go to Apple’s official accessory store to buy a replacement cable that’s compatible with your Apple TV model. If you suspect that your Apple TV cable is damaged, use the cable to power another Apple TV to see if it works before you buy a replacement cable.

If the cable works on other Apple TVs, there may be a problem with the power port on the Apple TV that won’t turn on. Contact Apple TV Support or visit the nearby Genius Bar to fix it.

4. Reset Apple TV

Power outages or interruptions while updating tvOS can ruin your Apple TV’s firmware or brick your device. If you unplug your streaming device while installing the update, that may be the reason why your Apple TV won’t turn on. The Apple TV Update Guide has some tips to help you troubleshoot tvOS.

If the cause of the problem is firmware corruption, reset your Apple TV to factory defaults. Since your Apple TV isn’t turned on, performing a hard reset using your Mac or PC is the only viable option. All you need is a computer with a USB cable and a high-speed internet connection.

Note: Only Apple TV models with a USB port (Apple TV 4K (1st generation) to 1st generation Apple TV) can be reset to factory defaults using your computer.

Visit an authorized Apple service provider to reset your Apple TV without a USB port. There is a port (USB-C or Micro USB) on the back of your Apple TV. This Apple support document also includes an illustration of an Apple TV model with a USB port and other connectors.

  1. Unplug all cables (power cable and HDMI cable) from your Apple TV and connect them to your Mac or PC using the appropriate USB cable.
  2. Release finder (For Mac) Select Apple TV in the sidebar. On Windows, it will start iTunes Choose Apple TV logo Next to the Music drop-down menu.
  3. When you connect it to your computer, Apple TV will automatically go into recovery return (Also Restore Apple TVThen wait for Finder or iTunes to download the files needed to reset your Apple TV.

If your computer doesn’t detect your Apple TV, remove the device and reconnect it to your computer. Or try using a different USB cable. For Windows, make sure you are using the latest version of iTunes. Visit the Microsoft Store to update the app or download the latest iTunes from Apple’s website.

Depending on your internet speed and Apple TV model, the restore process may take a few minutes. If successful, you’ll see the message “Apple TV has been restored to factory settings.” Unplug your Apple TV from your computer, connect the power cable and HDMI cable, and wait for it to turn on.

Hardware damage is possible

It is almost impossible to fix manufacturing defects yourself. If you improperly assemble your Apple TV during manufacturing, or if it’s damaged during shipment, it may not turn on or stop working after a while. Therefore, if none of these recommendations revive your Apple TV, please contact the seller to report the problem or request a replacement.

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