Check the status of Apple’s music service
You may not be able to use Apple Music if there is a problem with the server that powers the Apple Music and Apple Music Subscription services. Go to Apple’s System Support page and check the indicator next to it
Apple Music and Subscribe to Apple Music.
A yellow indicator means a server-side problem with the service(s), while a green indicator tells you the services are running correctly. If the System Status page states an issue with Apple Music, you’ll need to wait until Apple fixes the server downtime. Better yet, contact Apple Support to report the problem.
Enable Share Purchases
Contact the organizer of the group or anyone who purchased an Apple Music subscription and confirm if they have enabled “Purchase Sharing” in the Family Sharing settings. They will find this option in
Setting > [Apple ID name] > Share in the family > Buy Share.
Make sure the organizer has
Share purchases with family option is enabled.
Otherwise, members will not have access to shareable content and subscriptions.
Restart your device
If the root cause of the problem is a temporary system glitch, then restarting your iPhone or iPad can help. Press and hold the side button and either volume button simultaneously until the Power menu appears on the screen. To turn off iPad, hold down the top/power button and one of the volume buttons. Then move the button “slide to power off” to the right.
If you have a faulty side or volume button, go to
Setting > Shared > Turn off and move the power off slider to the right. Wait about a minute for your device to turn off completely before turning it back on. Then launch the Music app and check if you can now stream the content.
Change Apple ID country
Family sharing works best when all members’ Apple ID accounts are in the same country. If you can’t use Apple Music or other Apple services on your device, check if your Apple ID country or region is the same as the organizers. You’ll also want to confirm that Apple Music is available in your region.
How to check or change Apple ID country
Follow the steps below to change your Apple ID country or region on your iPhone and iPad.
Launch Settings and select
Apple ID name.
Vehicles & Purchases.
To access this part of your Apple ID account, you’ll need to provide your device’s passcode or authenticate via Face ID.
Country / Region.
Check your Apple ID country and confirm if it’s a supported country. Also, make sure the selected country is the same as the Family Sharing organizer’s account.
Note: To change your Apple ID country, you’ll need to cancel any active Apple Music subscriptions first. You will also have to wait for the canceled subscription to expire.
How to cancel your Apple Music subscription
Follow the steps below to check for and cancel your Apple Music subscription on your iPhone or iPad.
Setting app and choose yours Apple ID name.
Check the Activity section and select the subscription you want to cancel.
Confirm on the prompt to continue.
Update your device
Updating your device’s operating system is an effective troubleshooting technique to fix some Apple Music problems. Connect your iPhone or iPad to a Wi-Fi network, go to
Setting > Shared > Software updates, and install any iOS or iPadOS updates available on the site.
Join the family
There are two ways to solve this problem. You can leave the family account or ask the organizer to delete and re-invite. To leave the Family Sharing group, tap
Apple ID name in the settings menu, select Share in the familyand press Leaving home.
If you’re the group organizer, open the Apple ID menu in the Settings app, select
Share in the familyselect the member you want to delete and press Eliminate [member’s name] from Family.
To re-invite a member, return to the Family Sharing menu, select
More membersoption Invite everyone and choose how you want to share the invitation — via Messages, Mail, AirDrop, or Direct.
Accept the invitation and check if you can now use Family Sharing’s Apple Music subscription.
Note: You can’t remove members under the age of 13 (14, 15, or 16 years old in some countries) from a Family Sharing group. You can just move a member to another Family Sharing group or delete that member’s account.
Sign out of Apple Communications Services
Disconnecting your device from Apple Media Services — App Store, Apple Music, Podcasts, etc. — may also resolve this issue.
Settingyour touch Apple ID nameoption Vehicles & Purchases, and press Log out.
Log out on the confirmation prompt.
Wait about 10 seconds and press
Vehicles & Purchases again.
Continue to sign in with your existing Apple ID.
Open Apple Music again and check if you can stream songs and videos.
Sign out Apple ID
If all else fails and Apple Music family sharing still isn’t working, disconnect your Apple ID account from your iPhone or iPad and sign in again.
Setting app, choose yours Apple ID nameand press Log out at the bottom of the page.
Enter your Apple ID password and tap
Turn off proceed with.
Note: Signing out of Apple ID will delete all downloaded songs (Apple Music) from your iPhone and iPad. Likewise, files synced to your iCloud account will be deleted. However, they will still be available in the cloud and on other devices connected to your Apple ID account.
Sign back in to your Apple ID account and check if Apple Music now works with your Family Sharing group subscription.
Get help from Apple
Still can’t use Apple Music through a Family Sharing subscription? Visit the Apple Music Support page or contact the Apple Support Team for assistance.